What would you change, if you could, in your business? I hear the same themes voiced by the owners of growing SMEs – and not just in certain sectors. Broadly they sound like this: How do we get our staff to feel the same about the business as we do? How can we get people … Continue reading 5 Ways To Change Your Business
We may not normally think of vital signs when reviewing and planning our business but what if we did? What would we notice and would it be useful? Here are a few for each of the key business areas. Do any of these ring true for you? Finance Margins are so tight that any unexpected cost … Continue reading Know your vital signs
I have recently gone back to the business I started 11 years ago when I left the corporate world. It has been a perfect opportunity to take stock, to focus and to make sure I'm doing what clients most value and what I most enjoy. Since 2005 I’ve been privy to the pains, frustrations, aspirations … Continue reading Business lessons from an 11 year old.
I recently had a query about an interest charge on my bank account and phoned directly to my branch. They initially couldn’t explain it, and asked if they could put me on hold while they investigated. They came back to say they needed to speak to someone else – at which point I suggested they … Continue reading Get your sales priorities right
This has got to be one of the most commonplace challenges for small businesses. Their favourite and best clients use them because they trust them – the person behind the business. However, in order to grow – or to even take a short holiday – they need to be able to say, ‘It won’t necessarily … Continue reading How to scale up when your business is just you!
I often present at business events and can honestly say that I enjoy the experience. I know I am in the minority – and that I didn’t always feel this way! What reminded me of this recently was when a member of the audience I was presenting to commented on how daunting it must have … Continue reading Trick yourself into being a great presenter
How many of you, as small business owners, set your prices when you first started your business and now, 3, 4 or 5 years later (or even longer) are charging the same amount? According to the Bank of England inflation calculator, the cost of goods and services rose 16% between 2010 and 2015. In the … Continue reading ‘I’m afraid my clients will leave if I put up my prices.’
One of the activities we do in our business coaching groups is to create the Value Proposition for a specific customer. As a way of explaining the concept we ask the participants to share their thoughts on why they chose to join our group. Cheeky, I know! It gives us free feedback while delivering a … Continue reading Marketing gold dust from your clients
There seems to be a theme to many of the conversations I’ve had recently with owners of small businesses – they’re wrestling with telling the whole truth about just how small they really are. It sounds like this…. ‘I’m worried this client, who is a large corporate, will find out that, actually, we’re just a … Continue reading How to work with the ‘Big Boys’
I completely understand that presenting is something that most people dread. Even those of us who regularly speak in front of large and small groups recognise the mounting nerves which can threaten to hijack the best prepared performance. So why would we make it even more difficult by pointing out to our audience that our … Continue reading How to avoid being your own presenting saboteur