January is a great month!

There is a lot being said about the doom and gloom of January. People are lamenting the gaping emptiness without Christmas celebrations, the pressure to give up alcohol or indeed anything else you enjoy and the sheer darkness of the mornings. But I’m a big fan of January! I love how uncluttered it is. Family … Continue reading January is a great month!

How to identify your biggest business improvement opportunities

It’s all too tempting to think that the biggest opportunity for improving your business is to get more customers. It might be the right decision – but not necessarily. So how do you know? Take the example of a general car repair garage which has seen a steady decline in sales. A typical, instinctive response … Continue reading How to identify your biggest business improvement opportunities

Why marketing might not be the right answer

It’s all too tempting to think that the biggest opportunity for improving your business is to get more customers. It might be the right decision – but not necessarily. So how do you know? Let’s take an example. Your business is a general car repair garage which has seen a steady decline in sales. A … Continue reading Why marketing might not be the right answer

7 Ways To Make Your Business Plan Work

There are traditionally two reasons why you would want to write a business plan: The first, to satisfy potential investors or future business partners that you have a well thought out proposition The second, to create a roadmap to achieve that success. While the first reason is externally focused, I think that the second reason, … Continue reading 7 Ways To Make Your Business Plan Work

OK to wear headphones while serving customers? I think not!

Twice in the last week I have been served by people wearing earphones. Maddening! In both cases they were from small businesses rather than High Street names. One was the ice cream van man. That was particularly disappointing as the first ice cream of the season from a roaming van is still a mildly exciting … Continue reading OK to wear headphones while serving customers? I think not!

Know your vital signs

We may not normally think of vital signs when reviewing and planning our business but what if we did? What would we notice and would it be useful? Here are a few for each of the key business areas. Do any of these ring true for you? Finance Margins are so tight that any unexpected cost … Continue reading Know your vital signs

How to scale up when your business is just you!

This has got to be one of the most commonplace challenges for small businesses. Their favourite and best clients use them because they trust them – the person behind the business.  However, in order to grow – or to even take a short holiday – they need to be able to say, ‘It won’t necessarily … Continue reading How to scale up when your business is just you!